Request a callback

What is a retrieval request?


Question

What is a retrieval request or pre-chargeback?

Answer

A retrieval request or, so called pre-chargeback, is a notification sent by the acquiring bank to a merchant with the request to present an invoice or relevant documentation about a particular transaction. If the documentation submitted by the merchant satisfies the requirements of the bank, the retrieval will not reach the chargeback, but if the response is not satisfactory, the retrieval will become a formal chargeback.

The difference between retrieval and chargeback is that the retrieval is a warning without economic consequences and the chargeback is an economic claim to trade.



Make a question or comment

Recent posts

What is a payment portal?

What types of online payment platforms exist?

The best online payment methods

What is Pin Pad and why you need it for your business?

PSD2 regulation: How will it affect E-Commerce?

What international payment methods are the most used on the Internet?

What is a payment gateway? How does it work?

What is a traditional virtual POS for Web sites?

PAYMENT METHODS

Payment gateway website

MOTO payment

Recurring payment

Bank accounts

Pre-approval form